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Support Questions and Answers

  1. Changing Passwords
  2. EMail Setup
  3. Nameserver Information
  4. Slow Access
  5. Using Media Content
  6. Additional Module Documentation
  7. Duplicate Emails
  8. Creating a Custom Error Page
  9. Contact Information


Q. How do I change my password (such as for Email, FTP, etc...)?

A. Click on this link to change your password.


Q. How do I set up my mail program so that I can send and receive email through your service?

A. In your email client (which could be Microsoft Outlook, Netscape Mail, Eudora, etc..), find the configuration area where the mail servers are specified.   You will need to fill in the following:

Incoming (POP3) Mail Server
Mail Server Username
Outgoing (SMTP) Mail Server

The Incoming (POP3) Mail server will be: mail.(your domain name).  Example:

The Mail Server Username is the account name you were given when you signed up.   If you are unsure what this is and cannot find your paperwork, contact us.   When you check your mail for the first time, you will be prompted for the password.   This is the password assigned to the account name.

The Outgoing (SMTP) Mail server needs to be set to the SMTP server of the ISP you are using.  Check with your ISP for further information.  Unfortunately, due to spammers, most ISPs do not allow any outgoing mail from their system except through their own mail servers.

If you are adding additional email accounts, follow the same procedures.  To add additional accounts, simply leave us a message with the desired account name, password, and an email address (if you want it redirected to another account).


Q. How do I register a domain and set it up to be on your system?

A. When you register a domain (we recommend Dotster), in addition to the normal billing information, you will be prompted for Nameserver information for two servers.  Use the following data:

                Nameserver #1:           IP Address:
                Nameserver #2:         IP Address:

Note: Some services only ask the the name, some ask for the name and IP address.


Q. I seem to be having slow / no access from your system to the internet.   What can I check?

A. Use our High Speed Download Test page to try downloading a large file - one from our server, and one from an external server.

If  you cannot access either of these, but you can see this web page, you have a real problem on your end. 
If you can only retrieve the file from our servers, it could be that one of our external high speed links is down, in which case please contact us immediately via phone.  If the problem is on our end, chances are that we are working on the situation. 
If you can download both files, but still not access certain sites, the problem is external to our network.  Unfortunately, many internet routers go up and down on a routine basis.  It's really a miracle that the web works as well as it does.   For more info, see the Internet Traffic Report site to get an idea of the current internet health state.


Q. I want to put RealAudio files or MP3 files on my site, and allow people to listen to them online.  How do I do this?

A. See our Streaming Media FAQ page.  We are currently in the process of bringing a streaming Quicktime server online.  More details will follow.


Q. Where can I find documentation for the various programs and modules available on your system?

A. See the main DOC library.


Q. Why am I receiving duplicate emails?  Or, why are others receiving duplicate emails from me?

A. When mail servers communicate with each other to transfer messages, there is a very simple protocol that is used.  The From: and To: parts of the message are first sent, acknowledged, then the message is transferred.  Immediately after receiving the message, a destination mail server puts the message in the queue for the user.  It then does a handshake, and disconnects.  This handshake basically says, "You got that message ok?", and the receiving server replies back, "Yep, got it!".  There are times when communication is lost or is interrupted during the message transfer, or during this handshake.  If this happens, the destimation user still gets the message, but the sending server doesn't receive the acknowledgement, so it will keep trying until it does know the message was successfully received.  This is how duplicate messages occur.  It should not be a normal occurrence.  If it is, please forward us all the messages with the full headers, and we can look into the situation and let you know where the problem lies.


Q. How can I modify the "Page is not Found - Error 404" message when someone accesses a dead link on my site?

A. The server will render a page called missing.html when someone tries to request a file from your website that either has been deleted, or is not named the same.  By default, it simply echos back a very generic "404 Error".  However, you can make some nice customizations to your site by making your own 404 error page.  Some cute examples can be found at   Some additional notes can be found here.


Q. How can I contact NLE?

A. You may email us at:, or call us at: (585) 429-5639.  You may also contact us directly online via ICQ:

ICQ Online BUSINESS Message Panel
ICQ#: 11162842

Your Name:
Your EMail:
Type Your Message Here:


last revised: 06/24/03